Chicago — October 25, 2022 — Bounteous, a digital innovation partner to the world’s most ambitious brands and an Acquia Global Partner, today announced that it has won the 2022 Acquia Engage Award in the Reimagining Customer Experience category alongside Shake Shack.
The Acquia Engage Awards recognize the best digital experiences that organizations around the world are building using the Acquia Open Digital Experience Platform (DXP), including Drupal Cloud, Marketing Cloud and Acquia DAM. With a record number of award submissions this year, the partnership between Bounteous and Shake Shack stood out.
Bounteous and Shake Shack have teamed up to transform the Shake Shack digital experience. In a post-COVID world, Shake Shack needed a digital experience that was as engaging and seamless as it was inside the shack. Shake Shack’s web experience was outdated and online ordering was disjointed. Bounteous helped Shake Shack streamline the digital experience between app and website orders, breaking down barriers and accelerating Shake Shack’s digital sales.
“We are honored to receive this award with Shake Shack,” said Jeff Schurgin, vice president of operations strategy and governance at Bounteous. “Bounteous and Shake Shack’s co-innovation partnership was key to delivering a digital experience on par with the great experience within the Shack, while giving us the flexibility we needed to move to new initiatives.”
This year’s competition attracted over 120 entries. Each submission shall:
functionality, integration,
performance, user experience, and other criteria.
Acquia CEO Mike Sullivan said: “Each customer story demonstrates the impact a creatively designed and thoroughly executed digital experience can have on customer engagement and organizational performance.”
“Shake Shack has been on a multi-year journey to optimize the digital and in-store guest experience. We were able to deliver the fresh, modern web experience our guests have come to expect,” said Jeffrey Rausch, vice president of digital technology at Shake Shack. “At the same time, we were able to provide a flexible, easy-to-use platform that allowed our marketing and product teams to keep content up to date and relevant to our guests.”
The award-winning project Acquia Engage Digital Freedom Tour, will be held in Miami. Bounteous is platinum his sponsor of the tour and will be presenting at the keynote on October 26th.
About Bounteus
Founded in Chicago in 2003, Bounteous is a digital experience consultancy that co-innovates with the world’s most ambitious brands to create transformative digital experiences. Offering strategy, experience design, technology, analytics, and marketing services, Bounteous enhances brand experiences and drives superior client outcomes. For more information, please visit www.bounteous.com. For more information on co-innovation, download the co-innovation manifesto. Co-creation.com.
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About Acquia
Acquia helps the world’s most ambitious brands create the digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams in thousands of global organizations to create digital products that engage customers, increase conversions, and make their businesses stand out. and services can be rapidly created and deployed.Click here for details https://acquia.com.
About Shake Shack
Shake Shack offers upscale versions of American classics using only the finest ingredients. Known for his delicious made-to-order Angus beef his burgers, crispy chicken, hand-spun milkshakes, homemade lemonade, beer and wine. With its commitment to providing quality food at affordable prices, providing warm hospitality and creating an uplifting experience, Shake Shack has quickly become a cult brand with wide appeal.The purpose of Shake Shack Stand for Something Good®, from its premium ingredients and employee development, to its inspiring design and deep community investment. Since the original Shack opened in New York City’s Madison Square Park in 2004, the company has expanded to more than 400 locations throughout the system, including more than 260 locations in 32 U.S. states and the District of Columbia. and over 140 international offices across London, Hong Kong, Shanghai and Singapore. , Mexico City, Istanbul, Dubai, Tokyo, Seoul, etc.
skip lines with shack app, a mobile ordering app that lets you pre-order and save time! Guests choose their location, choose their food, choose a pick-up time, and their food is cooked to order until it arrives. Available for iOS and Android.
learn more: Shake Shack.com | | IG: @shake shack | | t: @shake shack | | facebook.com/shakeshack
